Welcome to MetWin, your gateway to engaging and interactive metaverse-based experiences. Offered as both a web and VR application, MetWin is designed to provide immersive digital interactions to users. This policy page outlines the terms and conditions under which users (referred to as "you") can use our services.

Information Collection - Web Application
We are committed to safeguarding your privacy. In the operation of the MetWin platform:
Personal Information: We do not collect unnecessary personal details such as names or addresses. Instead, the platform may use unique identifiers (such as User IDs) along with phone numbers or emails to manage user access and service communication.
Phone Numbers / Emails: Required for sending service-related notifications. Users can opt out of these notifications at any time.
User Consent: The web application includes a consent page that users must review and agree to before proceeding with the app usage.

Information Collection - Virtual Reality (VR) Application
Within the MetWin VR app, we do not collect any direct personal information.
Personal Information: No personal details (including name, email address, or mobile number) are collected within the VR app.
Rendering in VR: The experiences available in the VR application are determined outside the native app—either by an agent or the end user through the web interface.
Authentication: Each VR session is authenticated using a system-generated PIN, which pairs the web browser and VR device. This ensures secure access and synchronized experiences without collecting additional information.

Use of Information
Notifications: Phone numbers or emails (if collected in the web or mobile app) are used solely for service-related updates.
Authentication & Authorization: Access to all MetWin products is protected with secure authentication and authorization mechanisms.
In VR: A system-generated PIN synchronizes the VR device with the web browser.
For Web Agents / Businesses: Username and password-based authentication is used for agent access.

Data Security
User Access: Web app access is secured through individual passwords set by the users.
Business Accounts: Each subscribing organization is provided with unique login credentials for their administration portal.
Data Isolation: Data belonging to one business is not shared with or accessible to another. Access is restricted solely to authorized business entities.

Data Usage and Analytics
Aggregated Analysis: Personal information is not used for individual analysis. Analytics are conducted at an aggregated level to improve platform performance and user experience.
Available Data: Collected platform data may include:
VR content or experiences viewed by a user

Duration of viewing
System stats such as initiation, loading, pausing, and completion of sessions (for troubleshooting purposes)

User Rights
Notification Preferences: Users have the right to opt out of receiving notifications from the MetWin platform.
Information Access: Users may request access to personal information (if any) held by MetWin.
Business User Access: Business users may access data related to their organization beyond standard reporting, based on need.

Data Deletion
VR App: No personal information is stored within VR devices.
Usage Data: Information such as which user ID accessed which content is stored on our servers for aggregate analysis.

Request for Deletion: Users can request deletion of their usage data by writing to connect@groupvb.com with their unique user ID (obtainable from their agent). Deletion requests are processed within 4-5 working days.

Policy Changes We reserve the right to update this Privacy Policy at any time. Substantial changes will be communicated to users via email and updated on the website. For any specific queries, please contact us at: connect@groupvb.com